FAQ

Luggage Recovery Service:

if you need help with luggage recovery, you can visit the luggage recovery page to use YonderBot, the AI luggage recovery specialist. if you are having an issue regarding a claim you already completed. please visit the same luggage recovery page and submit your details to YonderBot so he can find your case.

YonderFly.com operates as a specialized, mobile optimized platform utilizing a global network of agents to rapidly locate lost or delayed luggage for travelers. the service offers expert-led recovery guides and a door-to-door delivery model designed to bypass traditional, slow airline baggage claims.

Yonderbot can help you fill out the recovery form before he takes it and files it. it is a state of the art AI system and large network of agents. YonderFly is partnered with over 500 baggage claim systems worldwide for efficient recovery.

E-credits are a way for airlines to reimburse travelers without paying them the refund in the original form of which it was paid. Yonderbot thinks you should get paid the real "money" you spend for the service and actively pursues refunds on behalf of its customers. if you are trying to redeem, transfer or complain about your e-credit refund, please contact the airline that issue the e-credit. if you are trying to get reimbursement for a flight, we can help you with that.

YonderFly does not have a traditional phone number for customer support. to reach a human being, please send a contact form and a real human will get back to you within a few hours.

if you have already filed a claim, you must verify that the claim was filed with YonderFly.com, YonderFly does not assist with claims that are not in the YonderFly.com claims system. by filing a claim directly with the airline you have completed their required steps. however this is not considered a YonderFly.com claim and can not be investigated.

for connecting flights, there is a lot of confusion around security on connecting flights. for example a visitor typed: "I arrived on United to Denver and my connecting flight is on Lufthansa to Frankfort. Do I need to go through security again?

here is the answer;

At MOST International Airports, it depends on how your connection is set up, but in most typical cases:

• If both flights are on one ticket and you’re staying airside (not leaving the secure area):

  
  

  You usually do NOT need to go through security again. You can go straight to your gate.

• If you have to change terminals:

  
  

  Denver has a train that connects concourses inside security, so you still won’t need to re-clear security.

• You might need to go through security again if:

  • Your flights are on separate tickets and you have to exit to re-check bags

  • You had to claim checked luggage (rare for an international outbound connection, but possible in some cases)

• Extra step for international flights:

  
  

  Airlines will check your passport and documents at the gate, but that’s not the same as security screening.

for flight delays due to mechanical issues, example: "international flight delayed over 8 hours due to mechanical issues". this qualifies for YonderFly.com services and you should file with us quick to prevent wasted time.

for questions like "I have been trying to book a flight since Saturday from Norfolk to Dallas and I get to the payment page and it just keeps spinning while saying processing." this would be an airline issue that we cannot solve, unless money was taken from your account and no service provided.

some users ask: "Are snacks provided on united economy flights?". the answer is most likely yes, usually chips, crackers, soda etc. not a hot meal unless paid for as an addon.